FAQs

1. Are your product formulas vegan, natural, etc?

We use science, expertise and nature to deliver the most potent formulations in the skin care and beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are safe and effective.

Our skin care products are paraben-free, sulfate-free, silicone-free, talc-free, cruelty-free and vegan. Our products are made with natural and organic ingredients, however, are not certified all-natural or organic.

2. Are your Handcrafted Soaps Vegan?

No! We Do Not consider our soaps to be vegan due to the different processes used to make the different soap bases. M/P (Melt and Pour) has already been through Saponification (using lye) so that I don’t have to be exposed to it while making the soap. Also, Goat’s Milk and Honey M/P would not qualify as vegan. Please read ingredients thoroughly before ordering.

3. Are there any ingredients that may cause a reaction to my skin?

Retinol/ Retinyl Palmitate (Vitamin A)- To prevent irritation do not combine with Salicylic Acid, Vitamin C, or use during the day. People with sensitive skin should take caution when trying out products with Vitamin A, such as our Ciarra Beauty Wrinkle Eraser Serum or our Ciarra Beauty Revitalizing Hand & Body Cream. Avoid usage when pregnant or nursing, and always contact your physician should you have any questions.

Salicylic Acid- To prevent irritation do not combine with Retinol / Retinyl Palmitate, such as our Ciarra Beauty Spot Corrector Lotion. Avoid usage when pregnant or nursing, and always contact your physician should you have any questions.

4. What to do if irritation occurs, what might be the reason and how should you handle any complaints?

Contact Us- So we can look into the issue causing the problem or concern.

Combining- Using improper products together may cause irritation or breakouts, for example, Vitamin A and Vitamin C

Diet- Too much sugar, gluten, and dairy may cause breakouts or flare-ups within the skin.

Too Many Products- Incorporating too many new products in a routine is not encouraged, instead, try utilizing one new product each month to stay on top of any irritation. Give your skin’s cell turnover a proper full cycle to adapt.

Allergy- Unknown allergy within ingredients. Always patch test products before use and check ingredients on each individual product on our site or found listed on all bottles/jars. If burning or itching occurs, stop usage. Slight tingling is normal for some ingredients.

Application- When and how formulas are applied make all the difference, such as not rinsing off a cleanser fully or using a Vitamin A during the day. Always be aware of what you are using, how you are applying, and in what particular order.